Refund

Refund Policy

The Ordinary organizes its rules on returns, exchanges, and refunds in the following sections. This page applies specifically to theordinarytap.shop.

How The Ordinary handles order problems
This order problems section covers orders and visits through theordinarytap.shop for The Ordinary. For an item that arrives damaged, defective, incomplete, or different from what was ordered, contact us promptly so we can provide a free replacement, exchange, or refund as appropriate.

Our approach at The Ordinary to exceptions
For purchases made through theordinarytap.shop, The Ordinary applies the following guidance on exceptions. Customized products, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not accepted for non-quality returns. These exclusions do not limit remedies for damaged, defective, incorrect, incomplete, or otherwise non-conforming deliveries, and they do not limit any non-waivable consumer rights.

How The Ordinary handles refund timing
The Ordinary publishes this refund timing guidance for customers using theordinarytap.shop. When we have received and checked the return, we will notify you whether the refund is approved. Every approved refund is processed to the original payment method within 10 business days.

The Ordinary: eligibility
The following eligibility guidance applies to the The Ordinary storefront at theordinarytap.shop. We provide a 30-day no-reason return and exchange policy. You may request a return or exchange within 30 days after the item is delivered without having to provide a reason.

condition of returns at The Ordinary
For The Ordinary customers at theordinarytap.shop, this section explains condition of returns. Please send the item back safely with its included components and original packaging when reasonably possible. Customers may inspect an item as they would in a physical store, but they remain responsible for damage caused by handling beyond what is reasonably necessary to inspect it. No restocking fee is charged.

The Ordinary: starting a request
The Ordinary publishes this starting a request guidance for customers using theordinarytap.shop. When requesting a return or exchange, contact us at Support@Theordinarytap.shop before sending the item. Once the request is approved, The Ordinary will provide a prepaid return shipping label or an equivalent free return arrangement. The store pays the return shipping cost for approved no-reason returns and exchanges. Items sent without prior authorization may not be accepted.

What The Ordinary customers should know about support
The following support guidance applies to the The Ordinary storefront at theordinarytap.shop. For return or exchange assistance, contact Support@Theordinarytap.shop or 3157500365.

Merchant Information
Business name: The Ordinary
Brand name: The Ordinary
Email: Support@Theordinarytap.shop
Phone: 3157500365
Physical address: 145 Memorial Ave, West Springfield, Massachusetts, 01089, United States